From: Mustafa Akgul (akgul@Bilkent.EDU.TR)
Date: Wed 21 May 2003 - 09:37:35 EEST
The five benefits of e-government worldwide eGovernment News - 14 May
2003 - Global - Policy/Strategy
A new report published on 13/5/2003 identifies the five key benefits that
are usually expected from e-government initiatives. The report, prepared by
the Intergovernmental Advisory Board
<http://www.gsa.gov/Portal/content/offerings_content.jsp?contentOID=114859&c
ontentType=1004&PMGZ=1&S201=1 of the US General Services Administration
<http://www.gsa.gov/ (GSA), addresses ways to ensure "High Payoff in
Electronic Government". It is based on an assessment of 75 e-government
projects in the US, as well as on a comprehensive overview of e-government
programmes around the world.
The main findings of the study are that governments worldwide have many
different reasons for adopting e-government, but that there are five common
benefits that cut across all levels of government and all nations:
Financial gains expected from reduced costs and increased revenue,
particularly from e-enabling customer service processes and collecting
payments online.
Economic development, through increasing competitiveness and fostering
mobility for citizens and businesses.
Increased efficiency, through reduced redundancy and the integration of
systems and resources.
Fostering democratic principles, by making government processes
transparent and increasing accountability.
Improved services to citizens and businesses, such as online tax filing,
license renewal and recreation.
The report argues that very few government have the resources and
expertise necessary to put together good e-government solutions, and that
they must therefore move carefully and continually assess the benefits their
projects deliver to their citizens and businesses.
SOURCE:
http://europa.eu.int/ISPO/ida/jsps/index.jsp?fuseAction=showDocument&documen
tID=1072&parent=chapter&preChapterID=0-140-194